Frequently Asked Questions

HOW LONG DOES IT TAKE TO GET OUR SPIRAL STAIRS AFTER WE ORDER?

WHAT DOES SHIPPING COST ON SPIRAL STAIRS?

HOW LONG DOES IT TAKE TO INSTALL OUR SPIRAL STAIRS?

HOW WILL I GET MY SPIRAL STAIRS THROUGH THE DOOR?

WILL OUR SPIRAL STAIRS MEET BUILDING CODES?

---

 

HOW LONG DOES IT TAKE TO GET OUR SPIRAL STAIRCASES AFTER WE ORDER?

The best way to place your order is by phone.  If you are ordering, please call us at 785-689-4341 or toll free at 1-800-536-4341.   We will take all of the information needed to begin your stair.  Because the stairs are built to your specifications, we do require a 50% deposit of the cost at the time your stair is ordered.  We will figure the exact cost at the time you order.  Most steel stairs require 3 to 8 weeks to build after we receive your deposit, and then another 10 to 14 days shipping.  Our all-wood stairs may take longer.  A deposit reserves your place in line.  If you wish to cancel your order for any reason, you may do so within 5 working days and still receive your entire deposit back.  Because we are using your deposit to hold your place in line, we will charge $100 after 5 working days for cancellations, and up to 25% of the total stair cost if work on the stair has begun.  Some special order stairs that have been started on are non-refundable.

 

WHAT DOES SHIPPING COST ON SPIRAL STAIRCASES?

Cost varies widely from shipper to shipper and weight also varies on the different sizes and types of spiral stairs.  Most spiral staircases will vary between $150 to $1000 for freight cost, although some may cost more.  We do realize that freight cost could alarm some customers.   However, to get the most strength, cleanest line, and best looking spiral stairs possible, it needs to be welded into one solid structure.  Because of the bulk of the stairs, the freight will go to a higher rate.  You will get a more attractive spiral staircase that is already assembled so that you don't have to do it yourself.  Wood spiral staircases are disassembled and boxed for shipping, and will go at a lower freight rate.

 

HOW LONG DOES IT TAKE TO INSTALL OUR SPIRAL STAIRS?

If the area is ready for the spiral stairs to be installed, two people can usually install it in less than an hour.  All that is left is installing the wood railing and carpeting the steps.  The Easy Living Spiral Staircase takes longer to carpet than the Standard Spiral Stairs.  The Standard Spiral Staircase is carpeted in about an hour.  The All Wood Spiral Staircase is shipped disassembled and takes four to six hours to reassemble.

 

HOW WILL I GET MY SPIRAL STAIRCASE THROUGH THE DOOR?

Our spiral stairs can be easily corkscrewed through the door.  A 5' diameter spiral staircase will fit through a 35" door.  A 4 1/2' diameter spiral staircase fits through a 32" door and a 4' spiral staircase fits through a 29" door.  Spiral staircases will not go down a hallway.  If you do have a hallway to go through, we will send your spiral stairs in two sections so that it will fit through narrow spaces.  It then takes five screws to put it back together.  The only difference is a seam in the center of the pipe.

 

DO YOUR SPIRAL STAIRCASES MEET BUILDING CODES?

Yes, we can make our spiral staircases to meet most codes.  If you do fall under a certain code, tell us when you order and we will make certain that your spiral staircase complies with your code.